VISION & MISSION

We will be recognized a leading provider of excellent, holistic, customer-oriented Information Communication Technology (ICT) solutions, specializing in Call Center and BPO services.

We will achieve this by:
•Developing our people into a team-based organization instilled with the values of excellence, professionalism, teamwork and customer-orientation.
•Integrating hardware and software technologies into innovative Call Center and BPO solutions
•Establishing profitable business alliances

Ultimately, by improving the lives of people through technology, we shall attain sustainable and progressive growth for all our stakeholders.

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COMPANY PROFILE

Lightsage, Inc. is wholly-filipino owned Call Center that traces its lineage in 1996 with the founding members’ entry into the Internet industry with Tridel Technologies, Inc. (Internet Manila) and growing that company into at ISO-certified Top 5000 Philippines Corporation.  And that company eventually diversified in 2003 with the creation of Callworx, Inc. a pilot Call Center project with a US partner.  That call center eventually grew to over 250 seats and was eventually acquired by a US company in 2005. 

In 2005, Lightsage was created to provide seat-leasing service for small-scale Call Center campaigns. It started with 16 seats to serve a US outbound campaign.  In synergy with the US-based client, the seat-leasing contract grew and the center expanded to the current 265++ seats today.  Now, the center also serves Australian, Asian and European campaigns in its seat-leasing capacity.

In addition to seat-leasing services, Lightsage has already provided voice-based outsourcing services with a core team of agents specializing in outbound campaigns for US, Australia and international accounts.

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TIMELINE

15 August 2005 – Lightsage starts operations with 42 seats to provide for an US Outbound Campaign as a pilot project.

5 May 2006 – US Outbound campaigns takes off and Lightsage expands to 78 seats and migrates system to Touchstar Predictive Dialer

10 November 2006 – US Outbound campaign expands with an additional requirement of 48 seats for a total of 90 seats

23 June 2006 – Lightsage starts pilot projects on Australian and other non-US campaigns to optimize existing resources

15 August 2006 – Lightsage expands to 110 seats and occupies three (3) rooms.  Operations concentrate on Seat-Leasing for US Outbound Campaigns.

29 August 2006 – Lightsage continues to expand to 140 seats with the increased requirements of clients

26 April 2007 – Lightsage grows to 170 seats and four (4) rooms

1 May 2007 – Lightsage starts providing Australian Outsourcing services with an initial commitment of 120 seats and operations goes full 24 hours.

25 May 2007 – 200 seats mark is reached.  Lightsage officially becomes a mid-size Call Center taking over the whole 7th floor of the building

1 September 2007 – 265 seats operational seats running 24-hours catering to US, Australian and international campaigns.

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PEOPLE

Lightsage is a company made up of diverse individual that are working towards the common goal of improving the lives of people.  The diversity is very apparent in multiplicity of roles each person performs in synergy with the other members of the team

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FACILITIES

Coming from 12 years of experience in running an Internet Service, the core group of Lightsage had envisioned and implemented a very resilient and no-nonsense infrastructure that is designed to survive within the harsh Philippine environment. 

It has 265 fully functional seats equipped with the latest laptop workstation and Touchstar predictive dialer.  It has designed a decentralized set-up wherein the floor is divided into five (5) “floors” with interconnected but independent servers for redundancy.  The whole network is connected to the telecoms/VOIP grid by no less than 2 x DS3 and a back-up 6Mbps pipe to the US backbone.

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PARTNERS

Without our partners and providers, we would not have been able to give the
excellent service we are well known for.

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